Describe the problem
Once an understanding of the scope is known, the problem domain can be
All of the following questions need to be answered or else
vulnerabilities will be introduced. They apply equally to system
and departmental stakeholders in the business process.
|What are the goals of the business process – and how is this
currently realised by the stakeholders?|
|How could this be improved?|
|Who owns the business process?|
|How do they enforce compliance of activities performed by other
|Who does each stakeholder interact with?|
|What do they give?|
|What do they expect?|
|What is the stakeholder responsible for doing?|
|What is the stakeholder required to know?|
|What are the SLAs?|
|Are there any benchmarks that could be defined?|
|What is the typical process (“happy” day scenarios)?|
|What is the exception process (“sad” day scenarios)?|
Unfortunately given the “open” nature of the way
people/departments interact together (it is not typically just “one” way),
to answer the above questions using just “words” is extremely
difficult/complex. This is especially so since both completeness and
visibility is sought.
Fortunately they are relatively simple to model.
But in order to drive (and later validate) this modelling, it is first
useful to establish a narrative “script”, typically in a workshop with all
the internal stakeholders present.
|End-to-end, “cradle to grave” narrative should be established first|
|Support and exception narratives defined where necessary to show any
significant deviations from the base end-to-end narrative.|
A segment of a typical end-to-end scenario is illustrated below:
Figure 3: Business Process Narrative example
If there are major groupings of stakeholders (e.g. those outside of the
process owners control) these can be colour coordinated.
2002-2005 Codel Services Ltd
This paper has been prepared
by Codel Services Ltd to illustrate how structured business
modelling can help your organisation. Codel Services Ltd is an IT
Consultancy specialising in business modelling. If you would like further
information, please contact us at: Deryck Brailsford, Codel Services Ltd,
Dale Hill Cottage, Kirby-Le-Soken, Essex CO13 0EN,United Kingdom.
Telephone: +44 (0)1255 862354/Mobile: + 44 (0)7710 435227/e-mail: firstname.lastname@example.org