Techniques in defining Governance
White paper prepared by Codel
Process management evolution
The following figures show the evolution of process management, from
informal to formal.
Stage 1: Uncontrolled
This first case is typical start point. Each are has multiple channels
Whilst this internal network is fine from a day-to-day basis, this is
undesirable from a end-to-end process perspective.
There there is considerable overlap and inefficiency of such
interaction, this lack of cohesion will result in an overall loss of focus
Stage 2: Controlled
this case there is a process management team in place.
They act as the single interface for
interaction from an end-to-end perspective between these parties (note
that non-process intra-participant interaction will still remain)
This introduces cohesion to the process.
However there is still overlap of responsibility in each of the main
participant areas – there will still be difficulties for the process
management team to escalate issues appropriately.
Stage 3: Cohesive
this case, each participant area has one dedicated function responsible
for the end-to-end process.
Such a parties will be responsible for
ensuring requests that require actioning or escalated will be performed
within their function.
Responsibility and interaction can thus
said to be rationalised
From an end-to-end perspective this is
the optimal case.
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